Important

By using the tk11 radio platform, you are considered to have read and accepted this Privacy Policy. Please read the full policy carefully.

1Introduction

tk11 radio A trusted online betting and gaming platform. We understand how valuable your personal data is, which is why this Privacy Policy is designed to give you a clear picture of what we collect, why we collect it, and how we keep it secure.

This Privacy Policy applies when you tk11radio.com use the website, open an account, place bets, make transactions, or contact our customer support. Our goal is to always handle your data with full transparency.

We believe privacy is a fundamental right. In honour of that belief, tk11 radio We have established a data management policy. Your information will never be misused or shared without authorization.

2What Information Is Collected

tk11 radio Only the information required to operate the platform is collected. We do not ask for anything beyond what is necessary.

Type of Information What information Why it's needed
Identity Information Full name, date of birth, nationality Account verification and age confirmation
Contact Information Mobile number, email address Notifications & Support Communications
Financial information Mobile banking number, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device type, browser Security Monitoring & Fraud Prevention
Usage Data Betting history, preferred games, session duration Service Improvement & Responsible Gaming Monitoring

Automatically Collected Information

When you tk11 radioWhen you use the website, certain information is collected automatically. This includes data gathered through cookies, log files, and web beacons, and is used primarily to improve site performance and detect fraudulent activity.

Please note

We never store your password in plain text. Passwords are always encrypted using advanced hashing technology.

3How Your Information Is Used

Data Collected tk11 radio We use your data for the following purposes. Each use has a clear and defined reason:

  • Account management: Your information is used to create, verify, and manage your account.
  • Transaction Processing: Financial information is used to securely process deposits and withdrawals.
  • Security Verification: Data is analysed to detect fraud, money laundering, and multiple accounts.
  • Service Improvement: Your preferences and usage patterns are analysed to continuously improve the platform.
  • Customer support: Your account information is used to resolve your issues as quickly as possible.
  • Promotional Communications: With your consent, we may notify you about bonus offers and new features.
  • Legal obligations: Data is retained to meet the reporting requirements of regulatory authorities.
  • Responsible Gaming: Problematic gaming behavior is identified and support is provided at the right time.

4Data Sharing Policy

tk11 radio Your data is never sold. However, limited information may be shared in certain specific circumstances:

When Information May Be Shared

  • Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to complete transactions.
  • Legal authorities: Information may be disclosed pursuant to a court order or a lawful request from a law enforcement agency.
  • Technology Service Provider: With technology partners who support platform operations and are bound by our privacy policy.
  • Anti-fraud organisations: With industry-standard databases to detect and prevent fraudulent activity.
Our Commitment

Before sharing data with any third party, we ensure they maintain the same high security standards we do. Your data is never shared for advertising purposes.

5Cookies & Tracking

tk11 radio Cookies are used on the website. Cookies are small data files stored on your device that help improve site functionality and make your experience smoother.

Cookie types

  • Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
  • Functional cookies: Used to remember your language preference and settings.
  • Analytics Cookies: Helps identify which sections of the site are used most. This information is completely anonymous.
  • Security Cookies: Used to detect fraud and unauthorised access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the site's functionality.

6Data Retention Period

tk11 radio No data is retained beyond the period necessary. A separate retention period is defined for each type of information:

  • Account information: For the duration the account remains active, and for 5 years after closure (as required by law).
  • Transaction Records: 7 years from the date of the last transaction (in compliance with financial regulations).
  • Customer support communications: 2 years after the issue is resolved.
  • Log Files & Technical Data: 90 days to 1 year.
  • KYC verification documents: 5 years after account closure.

Once the retention period expires, data is securely deleted or fully anonymized.

7Your Rights

tk11 radioAs a member, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Right to Access Your Data You can find out what information we hold about you.
Right to Rectification You can correct any inaccurate or outdated information.
Right to Erasure Your data will be deleted upon fulfilment of the specified conditions.
Right to Object to Processing You may object to the use of your data for specific purposes.
Right to Data Portability You can download a copy of your data.
Right to Restrict Processing You can request that processing of your data be restricted in certain circumstances.
Response Time

We aim to respond to all data-related requests within 30 days. Complex requests may take a little longer.

8Protection of Minors

tk11 radio Access is strictly prohibited for persons under 18. We do not knowingly collect data from minors. Age is verified at registration, and identity documents may be requested in cases of doubt.

If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted. If you believe your child is using this platform, please contact support right away.

9Third-Party Services

tk11 radioThe website integrates certain third-party services. These services operate under their own privacy policies and tk11 radio We are not responsible for their data collection practices.

  • Payment Gateway: bKash, Nagad, and Rocket maintain their own security standards.
  • Game providers: Limited technical data may be shared with Live Casino and game software providers.
  • Analytics Services: Anonymised usage data is used to measure website performance.

You are advised to read the privacy policy of any third party before engaging with their services.

10Policy Updates

tk11 radio This privacy policy may be updated from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and you will be notified of any significant changes via email or platform notification.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend reviewing this page regularly.

Notifications

For significant changes, a clear notice will be displayed at login so you can review and accept the updated policy.

11Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team:

  • Live Chat: Available on the platform 24/7 — for the fastest resolution.
  • Email: [email protected] (for general enquiries — not a clickable link)
  • Support Email: [email protected]

We take every request seriously and aim to respond as promptly as possible.